Reference

How club88 Handles Your Privacy

We collect only what we need to run your account and process payments through bKash, Nagad or Rocket. This policy explains what data we hold, why we hold it, and what you can do about it.

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club88 How club88 Handles Your Privacy
PRIVACY CONTACTS

Reach Us About Your Data

If you want to know what data we hold, request a correction or ask for deletion, reach out through any of these channels. Our privacy team reviews every request and responds within a reasonable timeframe. You do not need to explain why — it is your data and your right to ask.

Team online

Live Chat

Open the chat widget from any page on club88. Tell the agent your request relates to privacy and they will route you to the data team. Available around the clock, no waiting for email replies.

Email

Send your privacy request to our support email address found in the account settings section. Include your registered username so we can locate your records quickly without asking follow-up questions.

Account Settings

Head to your profile inside club88 and look for the privacy section. From there you can download a copy of your stored data or submit a deletion request directly without contacting support.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Privacy is not just a document — it shapes how we build every feature on club88. From encrypted connections to strict internal access rules, here is how we handle the information you share with us when you deposit via bKash, Nagad or Rocket and browse the lobby.

Encrypted Connections

Every page on club88 loads over SSL encryption. Your login credentials, payment details and personal data travel through a secured channel that outside parties cannot intercept during transit between your device and our servers.

Cookie Usage

We use cookies to keep you logged in, remember your language preference and understand which lobby sections you visit most. No cookie tracks you across other websites. You can clear them from your browser at any time.

Account Verification

When you create an account or request a withdrawal, we verify your identity using the phone number linked to your bKash, Nagad or Rocket wallet. This step prevents unauthorised access and keeps your balance safe from third parties.

Data Retention

Active accounts retain full records so your transaction history stays accessible. Once you close your account, personal identifiers are removed on a scheduled basis. Aggregated, non-identifying data may remain for platform analytics only.

Internal Access Controls

Not every team member can see your personal details. Access is role-based — only the data team and payment processors interact with sensitive fields. Activity logs track who accessed what, creating an audit trail.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of everything we hold, or delete your records entirely. Submit the request through live chat, email or your account settings page and we act on it promptly.

Common Questions About Your Data at club88

Below are the questions we hear most often from account holders about how their information is stored, shared and controlled. If your specific question is not here, reach out through live chat or email and the data team will respond directly.

We collect your name, email address, phone number and the mobile wallet details you use for bKash, Nagad or Rocket transactions. We also record your device type and IP address automatically when you load any page on the platform.

We share data only with payment processors who need it to complete your bKash, Nagad or Rocket deposits and withdrawals. We do not sell or rent your information to advertisers, marketing firms or unrelated third parties under any circumstance.

Your data stays on file for as long as your account is active. After you close the account, we begin removing personal identifiers on a set schedule. Some non-identifying aggregated records may remain for internal analytics purposes.

Yes. Go to your account settings and look for the privacy section. You can request a full export from there. Alternatively, ask through live chat or email and the data team will prepare the file and send it to your registered address.

Submit a deletion request through your account settings page, live chat or email. Once verified, we remove personal identifiers from our active systems. Some records may persist briefly in encrypted backups before scheduled purging completes.

We use cookies to maintain your login session and remember preferences like language. No cookie follows you to other sites. You can clear or block cookies in your browser settings at any time, though this may log you out.

No. Your wallet number is stored securely and visible only to the internal payment team during transaction processing. Other account holders on the platform cannot see any of your financial details or personal contact information.

We send a notification to your registered email before any policy change takes effect. The updated version is published on this page with a clear date marker so you can review what changed before continuing to use the platform.

Yes. Access to club88 and how we process your data depend on local law and eligible regions. We apply the protections described in this policy uniformly, but specific rights or obligations may vary based on the regulations where you reside.

Open live chat immediately and tell the agent you suspect unauthorised access. The data team will freeze outgoing transactions, reset your credentials and investigate. You can also email support with your username for a written record of the report.

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